Patient FAQ's

What are VistaVitamins®?
VistaVitamins are dietary supplements specifically formulated to meet the unique needs of gastric bypass patients.

What distinguishes these vitamins from my current daily vitamin?
Until recently, many healthcare professionals have had little choice but to recommend children’s chewables or other ‘off-the-shelf’ dietary supplements for their gastric bypass patients. Unfortunately, ‘off-the-shelf’ products do not address the unique absorption requirements of these patients. That is why VistaVitamins sought the help of an expert team of clinicians and nutritionists in creating a quality product to support all stages of the gastric bypass surgery experience. Our unique features include:

• Superior quality ingredients specifically chosen to improve absorption.
• Optimum levels of essential vitamins and minerals.
• Patented mineral amino acid chelates providing improved absorption rates.
• ‘Easy-to-swallow’ capsules with quick capsule breakdown and release of actives in the stomach pouch.
• Capsules packaged in convenient, daily dose packets.
• ‘Pleasant-tasting’ chewable wafers (natural citrus punch flavor).
• An Auto-Refill Program saving time and money and helping you meet your commitment to good health.
• Carefully chosen nutrient dosages that minimize post-operative gastric discomfort (Chewable Wellness Formula).
• Convenient AM/PM daily dose packets (Wellness Plus capsules).
• Comprehensive short- and long-term nutritional support for gastric bypass patients.
• No preservatives, food dyes or additives.

What are chelated minerals? Why are they better for me?
Minerals such as calcium, iron, zinc, magnesium, etc. can be very difficult to absorb, especially for the gastric bypass patient. VistaVitamins features mineral amino acid chelates from Albion Laboratories, Inc. Chelation is a process where the mineral is bonded (surrounded) to an amino acid. The amino acid acts as a protector and transporter. This process is vital for minerals to be absorbed through the intestinal wall. As a result, a higher rate of absorption is achieved. If you are interested in learning more about the chelation process CLICK HERE.

Are these vitamins designed for my type of surgery?
VistaVitamins were designed for all types of gastric bypass surgeries. Consult with your healthcare professional to find out which formula fits your needs.

What is the difference between Chewables Wellness Formula and Wellness Plus Capsules?
Our Chewable Wellness Formula was designed to meet the needs of the pre and immediate post-operative gastric bypass surgery patient. This formula is slightly lower in B vitamins to prevent possible nausea that is common shortly after gastric bypass surgery as your body adjusts to the new form and function of your gastrointestinal tract. The wafers are pleasant tasting and easily digested. Our Wellness Plus Capsules were designed for the post-op patient, at least 1-3 month(s) out of surgery. Please consult your physician for the formulation that best meets your needs.

What is the iVOW Auto-Refill Program?
Without proper supplementation, you risk deficiencies that may trigger health problems. Our iVOW Auto-Refill Program is designed to help you maintain good nutritional habits simple and worry free. Enrollment is automatic after selecting the Auto-Refill Program during the checkout procedure. You no longer need to choose multiple products to meet your specific needs. We automatically ship your next refill every eight- weeks.

Do I have to sign up for the automatic refill?
No. We do offer the option of placing a 1-Time order.

Can I adjust my auto-shipment timing?
Yes. If shipments are arriving too late or too soon, please contact our Customer Service Department and a representative will adjust your next shipment.

How are they packaged?
VistaVitamins Wellness Plus Capsules are packaged in convenient AM/PM packets. Each AM and PM packet contains 4 capsules and 7 AM/PM packets are packaged in a 1-week box. Wellness Plus Capsules are sold as an eight-week supply.

VistaVitamins Chewable Wellness Formula is packaged in easy-to-use bottles. Each bottle is safety sealed and contains 70 wafers, a 2-week supply. The Chewable Wellness Formula is sold as an eight-week supply.

How much will they cost?
Chewables Wellness Formula is $85.00 for an eight-week supply or $75.00 when purchased through the Auto-Refill Program. That’s just $1.34 per day to support your health goals.

Wellness Plus Capsules are $75.00 for an eight-week supply or $65.00 when purchased through the Auto-Refill Program. This averages to just over a dollar a day.

Will I have to pay for shipping? How will it be shipped? Can I have it shipped to another address? When will I expect my order?
Standard shipping is $6.99 for each eight-week supply. Shipping is by UPS Ground. You may have your vitamins shipped to another address other than your home. Your vitamins will usually arrive in 5 to 7 business days once they are shipped. Orders shipped via UPS are shipped Monday through Friday only.

We currently ship to street addresses only (no PO boxes accepted as a delivery address) within the United States. We use UPS to ship. Orders are processed Monday through Friday. Orders placed after 11:00am PST (Pacific Standard Time) are processed the following day. All orders placed after 11:00am PST on Friday, Saturday or Sunday are processed on Monday. We do not ship internationally at this time.

Can I expedite my order?
Yes. We can process 2-Day and Overnight Orders. Orders received before 11:00am Pacific Standard Time are processed the same day. Orders received after 11:00am Pacific Time will be processed the next day. Orders received after 11:00am Pacific Time Friday, Saturday, Sunday will be processed on Monday.

Do I have to pay sales tax?
The states of California, Washington and Massachusetts currently require us to charge sales tax to customers with ship to addresses in these states. Tax rates vary based on your zip code. If your order requires us to charge you sales tax, the total tax will be displayed during the checkout process.

Do I have to place an order by the Internet or can I call?
You may call our toll-free number at 866-418-2680 to place your VistaVitamins order. You may also place your orders over the internet – CLICK HERE.

What forms of payment does VistaVitamins accept?
We accept Visa, MasterCard, American Express and Discover credit cards. We also offer payment by a money order or cashiers check (no personal checks) through our 1-Time Order function. Your order is then processed once payment is received.

Problems with an order?
If something is wrong with your order, we certainly want to help. Please call the Customer Service Department at 866-418-2680 as soon as possible. A Customer Service Representative will gladly assist you with any necessary changes. If you’ve decided to cancel an order recently placed, please send an email to customerservice@vistavitamins.com or call us toll-free at 866-418-2680 as soon as possible.

How do return my product?
VistaVitamins® is committed to complete customer satisfaction and we are dedicated to providing our customers with quality products. We will gladly issue a refund for product that you are not completely satisfied within 30 days of purchase. However, prior to returning your product, you will first need to obtain authorization by calling 866-418-2680, 9:00am-6:00pm, Monday-Friday, CST/CDT. Any product(s) returned without prior authorization will not be refunded. Once we receive the unused portion of your order, a full refund will be sent to you.

How can I update my credit card information?
You may update your credit card at anytime by accessing your personal online account or by calling us at 866-418-2680.

Account Access
If you would like to update your account via the Web site, please click on Member Log-In. You will then be asked to enter your email address and your password. At this point, you will have the option of Account Maintenance or Order History. In Account Maintenance you can update your address, credit card number, products, or cancel your Auto-Refill Subscription. Order History displays your past shipments along with the UPS tracking number.

Password
Forgot your password? In case you have forgotten your password, click on the “Forgot your password” link on the Member Log In page. You will be asked to “enter your email address” and “the answer to the question” you specified as a reminder. Give the correct answer and you will receive an email at the address you have provided in your account. If this address is incorrect or has changed, you will not be able to receive the email. Please call our Customer Service Department toll-free at 866-418-2680.

Will my insurance pay for these vitamins?
Please consult with your insurance company. They will assist you in answering this question.